Refund policy
Return Eligibility
Brainsport offers a 30-day return policy. If more than 30-days have gone by since your purchase we are unable to accept your return.
The returned product must be in unused condition with original packaging.
The following items are not eligible for return: SALE ITEMS, gift cards, nutrition, swimwear or underwear (bras may be returned).
How do I return an item?
Brainsport does not cover the cost of return shipping or provide return labels. Return shipping is to be done at the customer’s expense. Shipping costs are non-refundable.
Please ship your return back to us at the below address:
Brainsport Athletics Ltd.
#4 616 10th Street East
Saskatoon SK, Canada
S7H 0G9
Please ensure that your name and order number are indicated on/in the return.
You may use the shipping method of your choice (we recommend using a method with tracking services). We cannot guarantee that we will receive your returned item.
*Please do not place packing tape directly on shoe boxes. Doing this may delay or disqualify your refund or exchange.
Refunds
A refund will be issued after we receive and inspect your return. You will receive a notification when your refund is fully processed.
How long does it take for a refund to be processed?
Refunds often take a few days upon receipt to fully process and reflect in your bank account. It may take up to 5 business days after we have received your return for your refund to fully process. Your original payment method will be refunded.
If you made a return and did not receive a refund within 5 business days of us receiving it, please contact us at brainsport@brainsport.ca or 306-244-0955.
How do I do an exchange?
Please contact us at brainsport@brainsport.ca or 306-244-0955 and we will assist you in processing an exchange.
I received an incorrect or damaged product.
If you have received an incorrect or damaged product please contact us as soon as possible at brainsport@brainsport.ca or 306-244-0955. We will do our best to expeditiously resolve the issue and provide you with proper items.
Defective Product
If you feel your merchandise didn't live up to expectations, we may be able to refund or replace it. These claims will be handled on a case-by-case basis and will not apply to products that have failed due to normal wear and tear. If you've purchased the item within 6 months, and the product has failed because of a manufacturing defect, send us an email at brainsport@brainsport.ca. Please include a few photos of the issue if possible along with pictures of the size tag and bottoms of the shoes. We will let you know if your claim is approved or rejected and tell you how to proceed with the claim. Brainsport reserves the right to deny claims we deem ineligible, or if we suspect fraud or abuse.